If you’ve never been in an elevator emergency, it can be hard to imagine the panic. Whether the elevator is stuck, there is a mechanical issue, or the threat is in the elevator, your tenant needs assistance as quickly as possible.

No one wants to be stuck in a metal box without the ability to communicate with the outside world. That’s why elevator phones are so crucial to elevator safety measures. Without a working emergency phone, your tenants can’t contact the necessary service providers if there is an issue.

ELEVATE Monitoring provides 24/7 answering services for elevator emergency calls. Contact us to learn more about what we offer.

What Are Elevator Emergency Phones?

Elevator emergency phones are located on the walls of every elevator in a small box. They serve as direct lines of communication between the caller and a monitoring center like ELEVATE Monitoring.

Monitoring centers take calls 24/7. When they receive a call, they will ensure the elevator passenger’s safety by talking them through a situation or dispatching emergency services.

Phones in Elevator Emergencies

During an elevator emergency, time is of the essence. A few minutes can make the difference between a tenant making it out of the elevator safely and being injured or worse. Elevator phones ensure these matters are dealt with efficiently.

Medical Emergencies

Often, people travel on elevators in groups. If someone collapses or needs immediate medical attention, it’s important that others in the elevator can contact help as soon as possible.

Similarly, if someone is unwell and is riding the elevator alone, they should be able to contact a monitor agent easily.

Mechanical Emergencies

As much as your maintenance team may try to prevent them, mechanical problems happen. Unfortunately, they can happen when passengers are already in the elevator. Access to emergency services is essential if the elevator suddenly stops, the door won’t open, or another malfunction injures someone.

Victims Seeking Refuge

If a threat is outside the elevator, a victim may find an elevator to seek refuge. In this event, having a phone to contact a monitor agent who can dispatch the police is crucial, if not life-saving.

ASME Elevator Code Regulations

The American Society of Mechanical Engineers (ASME) elevator code requires every elevator to have an emergency phone or communication system that connects passengers and monitoring centers.

Elevator emergency phone requirements help passengers feel safer, ensuring we can connect them to help immediately if something goes wrong.

ELEVATE Monitoring in an Emergency

ELEVATE Monitoring uses a two-way communication system in an elevator emergency to connect the passenger with an agent. If needed, we’ll communicate with emergency services like police, firefighters, or medical professionals.

Our elevator phones are available 24/7. We have experienced operators ready at all times and use several types of software and phone carriers to ensure zero downtime. We’ll stay on the elevator phone line until we know everyone involved is safe.

ELEVATE Monitoring is committed to your tenants’ safety. To get started with ELEVATE Monitoring, contact us at 1-877-990-9191.

Did you know that at 325 million elevator rides per day, elevators are the most common form of transportation? From mid and high-rise apartment buildings to skyscrapers and multi-story office buildings, riding in an elevator is a part of many people’s daily routines.

With few exceptions, elevators no longer have human operators, making elevator monitoring an essential safety function. Safety isn’t the only reason why your building needs an elevator monitoring service, however. We’ve uncovered the top 4 reasons (including passenger safety) to consider adding this service to your building operations.

Reason 1. Ensure Passenger Safety

Even though elevators are a mechanically safe form of transportation, there are still risks. An elevator emergency phone that connects to an experienced and professionally trained operator can provide passengers with peace of mind knowing that they’ll be taken care of in a worst-case scenario.

Today’s modern systems also come with elevator video monitoring. Examples of when this technology can be invaluable include:

• Someone is incommunicative because of a heart attack or other ailment
• The passenger is deaf, hard of hearing, or has other communication challenges
• The operator can see what is happening in the car and communicate with passengers in real-time

Further, to be compliant with current safety code requirements, building owners must now ensure they have video monitoring in place.

Reason 2. Identify Mechanical Issues

The most meticulously maintained elevator can experience an unexpected mechanical issue or malfunction. This is where the availability of a dedicated elevator monitoring service can be invaluable.

For example, a building owner or passenger might not notice a subtle shift in how an elevator functions, but an experienced operator is likely to notice any variation in functionality right away. As a result of early detection of a mechanical issue, action can be taken to make minor repairs before they become major, which could result in downtime or safety risks.

Reason 3. Improve the Passenger Experience

No building is immune to pranksters, whether it’s keeping an elevator door propped open to prevent it from moving or pressing every button to delay movement between floors.

A monitoring service can quickly detect this issue and alert someone onsite to resolve the issue. This is especially helpful in busy buildings with a lot of elevator usage or during an event with heavy passenger traffic.

Reason 4. Deter Crime

Without a video monitoring service, criminals may feel emboldened to victimize vulnerable car passengers who are in a confined space and helpless to defend themselves and call for help. Surveillance cameras have been shown to reduce crime rates by 50% or more.

And, if a crime does take place, the video monitoring tools can provide evidence that helps catch the perpetrator.

Ready to Invest in Reliable Elevator Monitoring?

At ELEVATE, we provide state-of-the-art elevator phone and video monitoring services to provide building owners with peace of mind, compliance with safety code requirements, and protection from legal liability.

Our U.S.-based operators are the best in the business and are available 24/7. For more details about our elevator phones and services, call ELEVATE MONITORING at 1-877-990-9191.

Did you know that until 1950, all elevators had operators who opened and closed the doors, pushed the buttons, and gave everyone a sense of security?
When elevators began being installed without operators, people were wary of the new technology and reluctant to ride in elevators.

It took a couple of decades to figure things out, and by 1976, emergency call buttons (in the form of an elevator emergency phone handset) became mandatory. We’ve come a long way since then, and this article shares the latest communication technology available in today’s modern elevator telephone phone solutions.

Programmable Telephones

The first elevator phones were mounted on the wall of the elevator, and passengers would dial a number listed near the device. Before the development of a two-way elevator phone line, there was merely an alarm bell, which gave little information to an operator and even less assurance to a passenger.

With two-way phone communication, a passenger can dial out and be connected 24/7 to an answering service or other personnel. Still, this framework has vulnerabilities, and there are new code requirements that are being enforced to provide a more advanced monitoring solution.

Accessibility Standards

Various safety codes have been introduced during the past several years and are now being enforced. It’s estimated that 95% of elevators in the U.S. are not up to these standards, and that puts passengers at risk.

Any elevator that rises at least 60 feet must comply with the following codes:

• ADA: The American Disabilities Act has a long list of requirements, including size and height specifications for call buttons and two-way communication systems to accommodate the deaf and blind.
• ASME: The American Society of Mechanical Engineers requires a video camera for enhanced visibility and two-way texting for those hard of hearing.
• IBC: The International Building Code also mandates video monitoring systems.

Internet Phone Systems

Elevator phones originally worked on the POTS system (Plain-Old Telephone Service). While this form of communication is reliable, the technology is all but outdated, and new forms of communication have evolved.

Today, most elevator phone systems use either VOiP or a cellular network that utilizes Internet technology and reliable cellular phone networks.
Visual Two-Way Communication

Video in elevators is not necessarily new, but the ability to engage in two-way visual communication is now becoming the norm. To be ASME building code-compliant, an elevator must have this technology to accommodate people with communication barriers, including:

• Deaf or those who are hard of hearing
• Non-verbal and speech-impaired individuals
• Someone who is unconscious

With a broader range of monitoring and communication capabilities, operators can see what is happening inside the cab and take appropriate action. For example, if someone is having a heart attack, the operator can call 911.

The Bottom Line

As communication technology continues to progress, so do elevator communications. By following a path of continuous improvement and cutting-edge innovations, passengers can feel increasingly confident that their experience is safe and secure.

At ELEVATE, we provide our clients with advanced monitoring solution technology to ensure passengers are covered 24/7 and receive personalized, attentive service. Call us at 1-877-990-9191 to learn more.

If you have ever been in a building with an elevator, you have probably noticed a small phone box located on the wall. These phones, known as elevator emergency phones, are a crucial component in ensuring the safety and security of building occupants. In this blog post, we will take a closer look at how elevator emergency phones work and why they are so important.

What are Elevator Emergency Phones?

Elevator emergency phones are communication devices that provide a direct line of communication between an elevator passenger and a monitoring center. In the event of an emergency, such as being trapped in an elevator or a medical emergency, passengers can use the phone to call for help. The monitoring center is staffed 24/7 and can dispatch emergency services, such as paramedics or firefighters, to the building if necessary.

How Do Elevator Emergency Phones Work?

Elevator emergency phones use a two-way communication system to connect passengers with the monitoring center. When a passenger picks up the phone, they are immediately connected to a trained operator who can assist with their emergency. The phone also has a built-in speaker and microphone, which allows the operator to communicate with the passenger.

In addition to providing a direct line of communication, elevator emergency phones also have other features that ensure the safety and security of building occupants. For example, the phone may have a built-in camera that allows the operator to see the passenger and their surroundings. This can be useful in situations where a passenger is unable to speak or communicate their location.

Elevator emergency phones also have an auto-dial feature that allows the phone to automatically connect with the monitoring center in the event of a power outage or other emergency. This ensures that the phone is always operational and can be used in the event of an emergency.

Why Are Elevator Emergency Phones Important?

Elevator emergency phones are required by the American Society of Mechanical Engineers ASME Elevator Code, which mandates that all elevators must have a communication system that allows passengers to communicate with a monitoring center. This code is in place to ensure that building occupants have a reliable means of communication in the event of an emergency.
Elevator emergency phones also provide a sense of security for building occupants. Knowing that there is a direct line of communication in the event of an emergency can provide peace of mind and help to alleviate anxiety or fear.

At ELEVATE Monitoring, we understand the importance of elevator emergency phones and their role in ensuring the safety and security of building occupants. Our monitoring services provide a reliable and secure means of communication for passengers in the event of an emergency. With our 24/7 monitoring, you can rest assured that help is always just a phone call away.

ELEVATE Monitoring: Premium Emergency Phone Monitoring

Elevator emergency phones are a critical component in ensuring the safety and security of building occupants. These devices provide a direct line of communication between passengers and a monitoring center, which can dispatch emergency services if necessary. At ELEVATE Monitoring, we provide reliable and secure monitoring services that ensure your elevator emergency phones are always operational and ready to use. With our commitment to service and innovation, we are elevating the standard for elevator monitoring and safety.

In the world of elevator safety, every second counts. That is why ELEVATE Monitoring is dedicated to providing 24/7 monitoring services for elevator phones, including EMS elevator phones. With decades of experience and a passion for life safety, ELEVATE is the name to trust when it comes to ensuring the safety of elevator riders.

What is an EMS Elevator Phone?

An EMS (Emergency Medical Services) elevator phone is a phone that is installed inside an elevator, which can be used to call for emergency medical help in the event of an emergency. These phones are often required by local and national building codes to be installed in elevators to ensure the safety of the passengers inside.

EMS Elevator Phone Programming

While the installation of an EMS elevator phone is important, proper programming is equally important. For the phone to be effective in an emergency, it must be programmed correctly. ELEVATE Monitoring has the experience and expertise to ensure that your EMS elevator phone is programmed correctly and is fully operational in the event of an emergency.

Elevator Telephone Requirements

Not all elevators are created equal, and the requirements for elevator telephones can vary depending on several factors. Local and national building codes often have specific requirements for elevator telephones, including the type of phone that must be used, the location of the phone within the elevator, and the programming of the phone. ELEVATE Monitoring has a deep understanding of these requirements and can help ensure that your elevator phone is up to code and fully functional.

Elevator Phone Line Cost

While the cost of an elevator phone line can vary depending on many factors, including the location of the building and the type of phone system that is being used, the cost of not having an elevator phone can be far greater. Without a functioning elevator phone, passengers in an emergency would be unable to call for help, potentially leading to serious injury or even death. With ELEVATE Monitoring’s 24/7 monitoring services, you can have peace of mind knowing that your elevator phone is always being monitored and is fully functional.

Why Choose ELEVATE Monitoring?

At ELEVATE, we understand that elevator safety is not just a business, it is a responsibility. That is why we’ve built an operating system that doesn’t just improve redundancy – but elevates it to a whole new level. We are on a mission to put an end to the false sense of security that surrounds the elevator industry, and we are dedicated to ensuring that all elevator phones, including EMS elevator phones, are fully operational and able to provide the help that passengers need in the event of an emergency.

Our team of experts has the experience and expertise to ensure that your elevator phone is up to code and fully functional. And with our 24/7 monitoring services, you can have peace of mind knowing that your elevator phone is always being monitored for potential emergencies.

The installation of an EMS elevator phone is essential for the safety of elevator riders. ELEVATE Monitoring is the name to trust when it comes to ensuring that your elevator phone is fully operational and able to provide the help that passengers need in the event of an emergency. Contact us today to learn more about our monitoring services and how we can help elevate the safety of your elevator system.

Have you ever wondered how elevator call buttons work? You press the button and wait for help to arrive, but have you ever considered what happens behind the scenes? At ELEVATE Monitoring, elevator monitoring is our business, and we are here to shed some light on how elevator emergency call buttons work.

Why Are There Emergency Call Buttons in Elevators?

In the case of an emergency such as getting stuck in an elevator or experiencing a medical emergency, pressing the emergency call button signals for help to be dispatched. The emergency call button is an important safety feature in elevators, and it is required by law in most jurisdictions.

What Happens When You Press the Emergency Call Button?

When you press the emergency call button in an elevator, it sends a signal to the elevator’s monitoring system, which is usually operated by a third-party monitoring service like ELEVATE Monitoring. The monitoring service will then immediately establish two-way video communication with the elevator, allowing for direct communication with the person(s) in the elevator.

The monitoring service will assess the situation and determine the appropriate response, which could include dispatching an emergency response team to the location of the elevator or contacting the building management to assist with resolving the issue. In any case, help is on the way.

What Happens if You Accidentally Press the Emergency Call Button?

Accidentally pressing the emergency call button is a common occurrence. If this happens, do not panic. You can simply let the monitoring service know that it was a false alarm, and they will cancel the emergency response team.

At ELEVATE Monitoring, we understand the importance of elevator safety. While elevator monitoring is our business, service is our trademark. We are on a mission to put an end to the false sense of security that surrounds the elevator industry, with many elevator phones not reporting to emergency monitoring centers, as they should be.

Our monitoring services are available 24 hours a day, 7 days a week, to ensure the safety and security of those using elevators. We use state-of-the-art technology to provide two-way communication and video monitoring, so you can rest assured that help is always just a button press away.

Emergency Elevator Monitoring at the Push of a Button

Elevator emergency call buttons are a crucial part of elevator safety. They allow you to signal for help in the case of an emergency, and in emergencies, they can alert emergency response teams to come to your aid.

At ELEVATE Monitoring, we take elevator safety seriously. Our monitoring services are designed to ensure the safety and security of those using elevators. With our state-of-the-art technology and expertise, you can rest assured that you will receive prompt assistance in the case of an emergency. Contact us to learn more about how our services can enhance the safety of your elevators.