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Why Your Building Needs an Elevator Monitoring Service

Jun
19
Elevator shaft

Did you know that at 325 million elevator rides per day, elevators are the most common form of transportation? From mid and high-rise apartment buildings to skyscrapers and multi-story office buildings, riding in an elevator is a part of many people’s daily routines.

With few exceptions, elevators no longer have human operators, making elevator monitoring an essential safety function. Safety isn’t the only reason why your building needs an elevator monitoring service, however. We’ve uncovered the top 4 reasons (including passenger safety) to consider adding this service to your building operations.

Reason 1. Ensure Passenger Safety

Even though elevators are a mechanically safe form of transportation, there are still risks. An elevator emergency phone that connects to an experienced and professionally trained operator can provide passengers with peace of mind knowing that they’ll be taken care of in a worst-case scenario.

Today’s modern systems also come with elevator video monitoring. Examples of when this technology can be invaluable include:

  • Someone is incommunicative because of a heart attack or other ailment
  • The passenger is deaf, hard of hearing, or has other communication challenges
  • The operator can see what is happening in the car and communicate with passengers in real-time

Further, to be compliant with current safety code requirements, building owners must now ensure they have video monitoring in place.

Reason 2. Identify Mechanical Issues

The most meticulously maintained elevator can experience an unexpected mechanical issue or malfunction. This is where the availability of a dedicated elevator monitoring service can be invaluable.

For example, a building owner or passenger might not notice a subtle shift in how an elevator functions, but an experienced operator is likely to notice any variation in functionality right away. As a result of early detection of a mechanical issue, action can be taken to make minor repairs before they become major, which could result in downtime or safety risks.

Reason 3. Improve the Passenger Experience

No building is immune to pranksters, whether it’s keeping an elevator door propped open to prevent it from moving or pressing every button to delay movement between floors.

A monitoring service can quickly detect this issue and alert someone onsite to resolve the issue. This is especially helpful in busy buildings with a lot of elevator usage or during an event with heavy passenger traffic.

Reason 4. Deter Crime

Without a video monitoring service, criminals may feel emboldened to victimize vulnerable car passengers who are in a confined space and helpless to defend themselves and call for help. Surveillance cameras have been shown to reduce crime rates by 50% or more.

And, if a crime does take place, the video monitoring tools can provide evidence that helps catch the perpetrator.

Ready to Invest in Reliable Elevator Monitoring?

At ELEVATE, we provide state-of-the-art elevator phone and video monitoring services to provide building owners with peace of mind, compliance with safety code requirements, and protection from legal liability.

Our U.S.-based operators are the best in the business and are available 24/7. For more details about our elevator phones and services, call ELEVATE MONITORING at 1-877-990-9191.

The Benefits of Elevator Monitoring for Building Owners and Managers

Jun
16
Business people on elevator

When it comes to transportation, elevators are one of the safest ways to get from Point A to Point B. Despite the long list of operational elevator safety features in place, however, an elevator monitoring system is still necessary.

After all, if there is a mechanical failure or someone is trapped in the car with a dangerous person, elevator monitoring can save a life. There are several benefits of elevator monitoring, and we’ve included a list of the top 6.

1. Comply with Code Requirements

There are various codes that must be complied with to have a legally operated elevator, including requirements stipulated by the ADA, ASME, and IBC. As technology has advanced, both the available tools for monitoring and the instances of enforcement have increased.

Today, an elevator needs elevator video monitoring in addition to voice communication.

2. Create Peace of Mind

Did you know that 4% of the population is afraid to ride in an elevator? Even the bravest among us has probably pictured a worst-case scenario if an elevator lurches or something else triggers the imagination.

When passengers see that there is advanced monitoring in place, they’re more likely to feel comfortable riding in the elevator.

3. Deter Criminal Activity

Elevator passengers are vulnerable to unscrupulous individuals who take advantage of a confined space to commit criminal acts, ranging from theft to physical harm. When there is a monitoring company behind a video camera, a criminal is going to think twice before and will likely avoid taking action that can be seen on video.

4. Prevent Mechanical Failures

An experienced elevator monitoring service operator is well-versed in what it looks like when an elevator is functioning normally. When there’s even a slight variation in functionality, a monitoring company can detect the issue and notify a technician to make a repair.

Fixing problems proactively saves you from having to make major repairs later or exposing passengers to harm.

5. Provide Legal Protection

Even if you’ve ticked all the boxes on your maintenance list and your inspections are up-to-date, unexpected issues can still happen. For example, you can be sued in civil court if someone is stuck or files a false injury claim.

By having monitoring in place, you can detect mechanical issues (as discussed above) or have video evidence that an alleged injury never actually happened.

6. Save Money on Insurance

The amount of your building or company’s insurance premiums is based on a measure of risk. A reputable elevator monitoring service can drastically reduce the risk of mechanical failure, crime, and personal injury claims, which can result in lower insurance premiums.

Elevator Phone Monitoring that Pays for Itself

By investing in an elevator monitoring service, you’ll receive benefits that can lead to the service paying for itself faster than you think. ELEVATE is UL-listed with fully trained, U.S.-based operators on staff 24/7. All of our systems are compliant with the most current safety code requirements.

To learn more about our elevator phones and monitoring services, call us at 1-877-990-9191.

Streamline Communication with New Elevator Phone Solutions

Jun
3
Elevator floor indicator

Did you know that until 1950, all elevators had operators who opened and closed the doors, pushed the buttons, and gave everyone a sense of security?
When elevators began being installed without operators, people were wary of the new technology and reluctant to ride in elevators.

It took a couple of decades to figure things out, and by 1976, emergency call buttons (in the form of an elevator emergency phone handset) became mandatory. We’ve come a long way since then, and this article shares the latest communication technology available in today’s modern elevator telephone phone solutions.

Programmable Telephones

The first elevator phones were mounted on the wall of the elevator, and passengers would dial a number listed near the device. Before the development of a two-way elevator phone line, there was merely an alarm bell, which gave little information to an operator and even less assurance to a passenger.

With two-way phone communication, a passenger can dial out and be connected 24/7 to an answering service or other personnel. Still, this framework has vulnerabilities, and there are new code requirements that are being enforced to provide a more advanced monitoring solution.

Accessibility Standards

Various safety codes have been introduced during the past several years and are now being enforced. It’s estimated that 95% of elevators in the U.S. are not up to these standards, and that puts passengers at risk.

Any elevator that rises at least 60 feet must comply with the following codes:

  • ADA: The American Disabilities Act has a long list of requirements, including size and height specifications for call buttons and two-way communication systems to accommodate the deaf and blind.
  • ASME: The American Society of Mechanical Engineers requires a video camera for enhanced visibility and two-way texting for those hard of hearing.
  • IBC: The International Building Code also mandates video monitoring systems.

Internet Phone Systems

Elevator phones originally worked on the POTS system (Plain-Old Telephone Service). While this form of communication is reliable, the technology is all but outdated, and new forms of communication have evolved.

Today, most elevator phone systems use either VOiP or a cellular network that utilizes Internet technology and reliable cellular phone networks.
Visual Two-Way Communication

Video in elevators is not necessarily new, but the ability to engage in two-way visual communication is now becoming the norm. To be ASME building code-compliant, an elevator must have this technology to accommodate people with communication barriers, including:

  • Deaf or those who are hard of hearing
  • Non-verbal and speech-impaired individuals
  • Someone who is unconscious

With a broader range of monitoring and communication capabilities, operators can see what is happening inside the cab and take appropriate action. For example, if someone is having a heart attack, the operator can call 911.

The Bottom Line

As communication technology continues to progress, so do elevator communications. By following a path of continuous improvement and cutting-edge innovations, passengers can feel increasingly confident that their experience is safe and secure.

At ELEVATE, we provide our clients with advanced monitoring solution technology to ensure passengers are covered 24/7 and receive personalized, attentive service. Call us at 1-877-990-9191 to learn more.

Why Elevator Monitoring is Essential | ELEVATE Monitoring

Feb
18
Elevator Monitoring

Elevators are an integral part of modern society, facilitating mobility and accessibility in high-rise buildings. While they provide immense convenience, they also pose potential safety risks if they malfunction or break down unexpectedly. Elevator accidents can be fatal, and emergency response time is critical in such situations.

This is where elevator monitoring comes into play. Elevator monitoring refers to the process of 24/7 remote monitoring of elevators using phone and two-way video systems to ensure timely response to emergencies. ELEVATE Monitoring is a leading elevator monitoring company that provides state-of-the-art monitoring services to ensure the safety and security of elevator passengers.

What is Elevator Monitoring?

Elevator monitoring is a system that allows for continuous surveillance and communication between the elevator passengers and the emergency monitoring center. The system is connected to the elevator phone number, enabling passengers to contact the monitoring center in the event of an emergency. The monitoring center can then communicate with the passengers through a two-way video system to assess the situation and provide assistance.

Elevator monitoring systems are designed to detect potential malfunctions, such as power outages, door failures, and mechanical issues, and alert the monitoring center immediately. This allows for prompt action to be taken to prevent accidents and minimize damage. The monitoring center can also communicate with building security and emergency services to coordinate a response if necessary.

The ELEVATE Monitoring Difference

ELEVATE Monitoring is a leading elevator monitoring company that provides cutting-edge monitoring services to ensure the safety and security of elevator passengers. ELEVATE’s monitoring system is built on decades of innovation and is designed to ELEVATE redundancy to a whole new level. While elevator monitoring is our business, service is our trademark.

At ELEVATE, we understand the importance of timely response in emergency situations. That is why our monitoring services are available 24/7, 365 days a year. Our state-of-the-art system is connected to the elevator phone number and provides two-way video communication to ensure rapid response in the event of an emergency.

Our monitoring system is designed to detect potential malfunctions and alert our monitoring center immediately. This allows for prompt action to be taken to prevent accidents and minimize damage. Our monitoring center is staffed by trained professionals who can assess the situation and aid passengers.

We understand that every building has unique needs, which is why we offer customized monitoring solutions to meet the specific needs of our clients. Our monitoring services can be tailored to suit the requirements of any building, whether it is a commercial high-rise or a residential complex.

ELEVATE Monitoring takes elevator monitoring seriously and is committed to ensuring the safety and security of elevator passengers. Our monitoring services are designed to provide peace of mind to building owners, property managers, and passengers. With ELEVATE Monitoring, you can be confident that your elevators are being monitored by a trusted and reliable elevator monitoring company.

Elevator Monitoring: Critical for Building Safety & Security

Elevator monitoring is a critical component of building safety and security, ensuring that passengers can access help in the event of an emergency. ELEVATE Monitoring is a leading elevator monitoring company that provides cutting-edge monitoring services to ensure the safety and security of elevator passengers. With our state-of-the-art monitoring system, we can detect potential malfunctions, assess the situation, and help passengers. Our monitoring services are available 24/7, 365 days a year, and can be customized to meet the specific needs of any building. ELEVATE Monitoring takes elevator monitoring seriously, and we are committed to ensuring the safety and security of elevator passengers. Contact us today to learn more about our elevator monitoring system and how it can benefit your building.

How Elevator Emergency Phones Work: Ensuring Building Safety

Feb
16
Elevator Emergency Phone

If you have ever been in a building with an elevator, you have probably noticed a small phone box located on the wall. These phones, known as elevator emergency phones, are a crucial component in ensuring the safety and security of building occupants. In this blog post, we will take a closer look at how elevator emergency phones work and why they are so important.

What are Elevator Emergency Phones?

Elevator emergency phones are communication devices that provide a direct line of communication between an elevator passenger and a monitoring center. In the event of an emergency, such as being trapped in an elevator or a medical emergency, passengers can use the phone to call for help. The monitoring center is staffed 24/7 and can dispatch emergency services, such as paramedics or firefighters, to the building if necessary.

How Do Elevator Emergency Phones Work?

Elevator emergency phones use a two-way communication system to connect passengers with the monitoring center. When a passenger picks up the phone, they are immediately connected to a trained operator who can assist with their emergency. The phone also has a built-in speaker and microphone, which allows the operator to communicate with the passenger.

In addition to providing a direct line of communication, elevator emergency phones also have other features that ensure the safety and security of building occupants. For example, the phone may have a built-in camera that allows the operator to see the passenger and their surroundings. This can be useful in situations where a passenger is unable to speak or communicate their location.

Elevator emergency phones also have an auto-dial feature that allows the phone to automatically connect with the monitoring center in the event of a power outage or other emergency. This ensures that the phone is always operational and can be used in the event of an emergency.

Why Are Elevator Emergency Phones Important?

Elevator emergency phones are required by the American Society of Mechanical Engineers ASME Elevator Code, which mandates that all elevators must have a communication system that allows passengers to communicate with a monitoring center. This code is in place to ensure that building occupants have a reliable means of communication in the event of an emergency.
Elevator emergency phones also provide a sense of security for building occupants. Knowing that there is a direct line of communication in the event of an emergency can provide peace of mind and help to alleviate anxiety or fear.

At ELEVATE Monitoring, we understand the importance of elevator emergency phones and their role in ensuring the safety and security of building occupants. Our monitoring services provide a reliable and secure means of communication for passengers in the event of an emergency. With our 24/7 monitoring, you can rest assured that help is always just a phone call away.

ELEVATE Monitoring: Premium Emergency Phone Monitoring

Elevator emergency phones are a critical component in ensuring the safety and security of building occupants. These devices provide a direct line of communication between passengers and a monitoring center, which can dispatch emergency services if necessary. At ELEVATE Monitoring, we provide reliable and secure monitoring services that ensure your elevator emergency phones are always operational and ready to use. With our commitment to service and innovation, we are elevating the standard for elevator monitoring and safety.

ELEVATE Monitoring: Elevating Safety for EMS Elevator Phones

Feb
8
Elevating Safety for EMS Elevator Phones

In the world of elevator safety, every second counts. That is why ELEVATE Monitoring is dedicated to providing 24/7 monitoring services for elevator phones, including EMS elevator phones. With decades of experience and a passion for life safety, ELEVATE is the name to trust when it comes to ensuring the safety of elevator riders.

What is an EMS Elevator Phone?

An EMS (Emergency Medical Services) elevator phone is a phone that is installed inside an elevator, which can be used to call for emergency medical help in the event of an emergency. These phones are often required by local and national building codes to be installed in elevators to ensure the safety of the passengers inside.

EMS Elevator Phone Programming

While the installation of an EMS elevator phone is important, proper programming is equally important. For the phone to be effective in an emergency, it must be programmed correctly. ELEVATE Monitoring has the experience and expertise to ensure that your EMS elevator phone is programmed correctly and is fully operational in the event of an emergency.

Elevator Telephone Requirements

Not all elevators are created equal, and the requirements for elevator telephones can vary depending on several factors. Local and national building codes often have specific requirements for elevator telephones, including the type of phone that must be used, the location of the phone within the elevator, and the programming of the phone. ELEVATE Monitoring has a deep understanding of these requirements and can help ensure that your elevator phone is up to code and fully functional.

Elevator Phone Line Cost

While the cost of an elevator phone line can vary depending on many factors, including the location of the building and the type of phone system that is being used, the cost of not having an elevator phone can be far greater. Without a functioning elevator phone, passengers in an emergency would be unable to call for help, potentially leading to serious injury or even death. With ELEVATE Monitoring’s 24/7 monitoring services, you can have peace of mind knowing that your elevator phone is always being monitored and is fully functional.

Why Choose ELEVATE Monitoring?

At ELEVATE, we understand that elevator safety is not just a business, it is a responsibility. That is why we’ve built an operating system that doesn’t just improve redundancy – but elevates it to a whole new level. We are on a mission to put an end to the false sense of security that surrounds the elevator industry, and we are dedicated to ensuring that all elevator phones, including EMS elevator phones, are fully operational and able to provide the help that passengers need in the event of an emergency.

Our team of experts has the experience and expertise to ensure that your elevator phone is up to code and fully functional. And with our 24/7 monitoring services, you can have peace of mind knowing that your elevator phone is always being monitored for potential emergencies.

The installation of an EMS elevator phone is essential for the safety of elevator riders. ELEVATE Monitoring is the name to trust when it comes to ensuring that your elevator phone is fully operational and able to provide the help that passengers need in the event of an emergency. Contact us today to learn more about our monitoring services and how we can help elevate the safety of your elevator system.

How Do Elevator Call Buttons Work?

Feb
2
External Glass Elevator

Have you ever wondered how elevator call buttons work? You press the button and wait for help to arrive, but have you ever considered what happens behind the scenes? At ELEVATE Monitoring, elevator monitoring is our business, and we are here to shed some light on how elevator emergency call buttons work.

Why Are There Emergency Call Buttons in Elevators?

In the case of an emergency such as getting stuck in an elevator or experiencing a medical emergency, pressing the emergency call button signals for help to be dispatched. The emergency call button is an important safety feature in elevators, and it is required by law in most jurisdictions.

What Happens When You Press the Emergency Call Button?

When you press the emergency call button in an elevator, it sends a signal to the elevator’s monitoring system, which is usually operated by a third-party monitoring service like ELEVATE Monitoring. The monitoring service will then immediately establish two-way video communication with the elevator, allowing for direct communication with the person(s) in the elevator.

The monitoring service will assess the situation and determine the appropriate response, which could include dispatching an emergency response team to the location of the elevator or contacting the building management to assist with resolving the issue. In any case, help is on the way.

What Happens if You Accidentally Press the Emergency Call Button?

Accidentally pressing the emergency call button is a common occurrence. If this happens, do not panic. You can simply let the monitoring service know that it was a false alarm, and they will cancel the emergency response team.

At ELEVATE Monitoring, we understand the importance of elevator safety. While elevator monitoring is our business, service is our trademark. We are on a mission to put an end to the false sense of security that surrounds the elevator industry, with many elevator phones not reporting to emergency monitoring centers, as they should be.

Our monitoring services are available 24 hours a day, 7 days a week, to ensure the safety and security of those using elevators. We use state-of-the-art technology to provide two-way communication and video monitoring, so you can rest assured that help is always just a button press away.

Emergency Elevator Monitoring at the Push of a Button

Elevator emergency call buttons are a crucial part of elevator safety. They allow you to signal for help in the case of an emergency, and in emergencies, they can alert emergency response teams to come to your aid.

At ELEVATE Monitoring, we take elevator safety seriously. Our monitoring services are designed to ensure the safety and security of those using elevators. With our state-of-the-art technology and expertise, you can rest assured that you will receive prompt assistance in the case of an emergency. Contact us to learn more about how our services can enhance the safety of your elevators.

How Do Elevator Phones Work?

Jan
23

Elevator phones, also known as emergency phones, are a critical safety feature in many buildings. They allow people to call for help in case of an emergency, such as a power outage or a medical emergency.

What is an Elevator Phone?

An elevator phone is a type of telephone that is installed in an elevator. It is designed to provide a direct line of communication to a central monitoring station, allowing people to call for help in case of an emergency. Most elevator phones are equipped with a speaker and a microphone, so that the person on the other end of the line can hear what is happening in the elevator.

Types of Elevator Phone Systems

There are several different types of elevator phone systems available, each with their own unique features and capabilities.

  1. Analog Systems: Analog elevator phone systems use a traditional telephone line to connect the elevator phone to the central monitoring station. These systems are relatively simple to install and operate, but they are not as reliable as more modern systems.
  2. Digital Systems: Digital elevator phone systems use a digital connection to connect the elevator phone to the central monitoring station. These systems are more reliable than analog systems and offer better sound quality. They also typically include features such as automatic call routing and voicemail.
  3. Cellular Systems: Cellular elevator phone systems use a cellular connection to connect the elevator phone to the central monitoring station. These systems are the most reliable of all, as they do not rely on a traditional telephone line. They also offer the added benefit of being able to make calls even if the power is out.
  4. VoIP Systems: VoIP (Voice over Internet Protocol) elevator phone systems use an internet connection to connect the elevator phone to the central monitoring station. These systems offer the same features as digital systems, but they are also more cost-effective as they do not require additional phone lines.

How Does an Elevator Phone System Work?

An elevator phone system is connected to a central monitoring station, which according to elevator emergency phone requirements, should be staffed 24/7 by trained operators. When someone in the elevator needs assistance, they can use the phone to call the central monitoring station. The operator will then be able to speak to the person in the elevator, assess the situation, and dispatch the appropriate help if needed.

In addition to providing a direct line of communication to the central monitoring station, elevator phone systems may also include additional features such as automatic call routing and voicemail.

Automatic Call Routing

An automatic call routing feature allows the elevator phone to automatically route a call to the appropriate person or department, based on the type of emergency. For example, a medical emergency call would be routed to a hospital, while a power outage call would be routed to the building’s maintenance department.

Voicemail

A voicemail feature allows the operator to leave a message for the person in the elevator, in case they are unable to answer the phone. This can be useful in situations where the person in the elevator is unable to speak or is unconscious.

Benefits of Elevator Phone Systems

Elevator phone systems offer several benefits, including:

  • Improved Safety: Elevator phone systems provide a direct line of communication to a central monitoring station, allowing people to call for help in case of an emergency.
  • Increased Reliability: Modern elevator phone systems are more reliable than older analog systems, ensuring that calls will go through in case of an emergency.
  • Automatic Call Routing: Automatic call routing ensures that calls are directed to the appropriate person or department, improving response times and ensuring that the correct help is dispatched.
  • Voicemail: A voicemail feature allows the operator to leave a message for the person in the elevator, in case they are unable to answer the phone.
  • Cost-effective: Some systems like VoIP systems are more cost-effective as they do not require additional phone lines.

ELEVATE Monitoring: Elevator Phone Monitoring Services

Elevator phone monitoring services, like those offered by ELEVATE Monitoring, provide additional peace of mind by ensuring that elevator phone systems are properly maintained and that calls are answered in a timely manner. These services typically include regular testing of the elevator phone system, as well as monitoring of the line to ensure that calls are going through.

ELEVATE Monitoring’s monitoring services also include automatic call routing, voicemail, and the ability to dispatch emergency services if needed. This ensures that help will always be available in case of an emergency. Contact ELEVATE today to learn more!

Elevator Phone Monitoring: Meeting Emergency Requirements

Jan
23

Elevators are an essential part of modern buildings, providing an easy and convenient way for people to move between floors. However, as with any mechanical system, elevators can sometimes experience malfunctions or breakdowns, leaving passengers stuck inside. In these situations, it is crucial that passengers have a way to call for help and that building management can quickly respond to and resolve the issue. This is where elevator phone monitoring comes in.

At ELEVATE Monitoring, we understand the importance of having reliable and effective communication in the event of an elevator emergency. That’s why we offer a range of elevator phone monitoring solutions to meet the specific requirements of our clients.

Elevator Emergency Phone Requirements

According to original guidelines set by the National Elevator Industry, Inc., all elevators should be equipped with an emergency phone system that allows passengers to call for help in the event of an emergency. These systems should include:

  • A phone or intercom system that allows passengers to communicate with building management or emergency services
  • An indicator light or sign that alerts building management or emergency services to the location of the stuck elevator
  • A two-way speaker system that allows for communication between the elevator and building management or emergency services

In addition to these requirements, it is also important for elevator phone systems to be reliable and easy to use. Passengers should be able to clearly hear and speak to building management or emergency services, and building management should be able to quickly and easily locate and respond to the stuck elevator.

The Benefits of Elevator Phone Monitoring

There are numerous benefits to implementing an elevator phone monitoring system in your building. Some of the key advantages include:

  • Improved Safety: In the event of an elevator malfunction or breakdown, an effective communication system is crucial for the safety of passengers. With an elevator phone monitoring system in place, building management can quickly respond to and resolve any issues, ensuring that passengers are able to safely exit the elevator.
  • Increased Efficiency: By allowing building management to quickly and easily communicate with stuck passengers and resolve any issues, an elevator phone monitoring system can help to minimize downtime and keep elevators running smoothly. This can help to reduce the burden on maintenance staff and improve the overall efficiency of the building.
  • Enhanced Security: In addition to providing a way for passengers to call for help in an emergency, an elevator phone monitoring system can also enhance building security. With the ability to monitor and track elevator usage, building management can more easily detect and prevent potential security threats.

ELEVATE Monitoring: Your Trusted Provider of Elevator Phone Monitoring Solutions

At ELEVATE Monitoring, we are committed to providing our clients with reliable and effective elevator phone monitoring solutions. Our team of experts has extensive experience in the field and is dedicated to helping our clients meet all of their emergency communication requirements.

Whether you need to upgrade an existing system or install a new one, we have the knowledge and expertise to get the job done right. Contact us today to learn more about how we can help you ensure the safety and security of your building with our top-quality elevator phone monitoring solutions.

Understanding the ASME Elevator Code Changes

Dec
20
Understanding the ASME Elevator Code Changes

The newly revised edition of the ASME Elevator Code has introduced sweeping changes in several areas. Here is a quick overview of the most important requirements you should be aware of and what steps to take to make your elevators ASME-compliant.

What’s New in the ASME Elevator Code

The twenty-second edition of ASME A17.1-2019 (or CSA B44-2019, if you are in Canada) brought about numerous changes to elevator standards. Noteworthy modifications include updates to the following:

  • Door requirements for occupant evacuation and private residence elevators
  • Door protection requirements for passenger elevators
  • Seismic requirements for elevators and escalators
  • Emergency communication requirements to enable communication with hearing-impaired passengers

The New Elevator Code Communication Requirements

Currently, 95% of the one million elevators in the U.S. forward calls to anything from a traditional answering service to the cell phone of the elevator service company owner. None of these solutions are legal or up to code, but until now, there has been little enforcement.

The new elevator code aims to change that by standardizing communication requirements across the board and doubling down on enforcement.

All new elevators must now feature the following systems to better assist hard-of-hearing, nonverbal, or unconscious passengers and detect false alarms:

  • Two-way communication: New elevators must have a panel for sending two-way messages between passengers and the elevator monitoring company that doesn’t require audio communication.
  • Video elevator monitoring: Authorized personnel must be able to view a video feed of the elevator car at all times.

If an elevator has a rise of 60 feet or more, it must have both voice and video communication that can function with an internet connection.

An Elevator Monitoring Company You Can Trust

At ELEVATE MONITORING, we understand that many property owners and building managers find the recent ASME elevator code changes confusing.

How do you make your elevators code compliant? Where do you go for this type of monitoring?

You shouldn’t go through this alone. At ELEVATE MONITORING, our turnkey elevator monitoring solution builds on decades of expertise to bring you peace of mind. We are a UL-listed provider, and all our systems are fully ASME-, IBC-, and ADA-compliant with voice, video, and two-way text response functionalities. Our trained and certified operators are exclusively U.S.-based and available 24/7.

Call us at 1-877-990-9191 to tell us about your needs, learn more about our solutions, and get your elevators up to code.

Where Do Elevator Phones Call in an Emergency?

Dec
12
Elevator Phones - Where do they call in an emergency

As a real estate owner or property manager, it’s your job to ensure that the elevator phones in your building call the right place in emergencies. The question is: What’s the best point of contact?

Elevator Phones That Call a Regular Office Line

If your elevator phones call an office telephone, you must ensure that the person answering the call:

  • Can identify the building and elevator location immediately
  • Understands the latest code requirements
  • Knows how to handle calls properly

Poorly trained operators endanger the safety of elevator users and increase your liability exposure. Elevator inspectors often press the call button and remain silent to see how operators handle the situation. If they don’t know the elevator location or follow code requirements, you’ll fail the test and incur high re-inspection costs.

Elevator Phones That Call 911

Phones that call 911 can dispatch help 24/7 in an elevator emergency. However, they can’t contact maintenance or property managers in non-emergencies and may get you in trouble with the police.

Several 911 dispatch centers have requested that elevator phones not call them directly, as they don’t want non-urgent calls or pranks clogging up their lines and wasting time.

One scenario would be that if someone activated the call button and walked out of the elevator, on purpose or inadvertently, the 911 service would have to dispatch help. If first responders arrive on site for nothing, you’d likely get a hefty fine.

Elevator Phones That Call an Elevator Monitoring Company

Your best option is to program elevator phones to call an elevator monitoring service like ours at ELEVATE MONITORING.

As soon as the button is pressed, it dials our toll-free 24/7 line. The system automatically identifies the elevator and building location and displays the contact information. The caller would speak with one of our operators who have extensive technical and interpersonal training to handle both emergencies and routine calls.

Our elevator phone monitoring service meets the requirements of the Americans with Disabilities Act (ADA) and the American Society of Mechanical Engineers (ASME) plus International Building Code (IBC) code requirements. The system combines:

  • Voice communication
  • Video camera for better visibility
  • A two-way text response system for the hearing impaired

Elevator Phone Monitoring You Can Rely On

At ELEVATE MONITORING, we bring you the next step in the evolution of elevator emergency phones. We are UL-listed with trained, certified, and U.S.-based operators available 24/7. All our systems are fully ADA- and code-compliant.

Call us at 1-877-990-9191 to tell us about your needs and learn about our elevator phones.

Preparing for the New Video Elevator Monitoring Requirements

Dec
9
Preparing for the New Video Elevator Monitoring Requirements

The most recent edition of the ASME elevator code introduced extensive modifications to emergency elevator monitoring and communication requirements. One of the most significant changes is the introduction of mandatory video elevator monitoring. Here is what you should know about it and how to bring your elevators up to code.

Important Updates to the New Elevator Code

In its most recent edition (22nd), ASME A17.1-2019 (or CSA B44-2019 in Canada) updated its communication and monitoring requirements to align them with the Americans with Disability Act (ADA). As a result, all new elevator systems must now have:

  • A display message saying that help is on the way
  • A panel for two-way text communication between passengers and the elevator monitoring company
  • A way for emergency personnel to start a live video feed of the elevator car

Video Elevator Monitoring: What Is It, and Why Does It Matter?

The revised ASME A17.1-2019 finally addresses the fact that standard two-way emergency phones aren’t suitable for hard-of-hearing, nonverbal, and unconscious passengers. Even if they could press the call button, they would likely struggle to communicate with emergency personnel.

This is why the new code includes a long-overdue requirement for video monitoring of elevators. Authorized staff must be able to start a live video feed of the entire elevator car from their monitoring stations if they don’t hear a verbal response from a passenger. That should enable them to better assess the situation, including whether the call was a false alarm.

Note that for elevators with a rise of 60 feet or higher, ASME A17.1-2019 requires both voice and video communication that can function with an internet connection.

ELEVATE MONITORING: Code-Compliant Professional Monitoring Solutions

At ELEVATE MONITORING, we understand that the new elevator code can cause uncertainty and confusion for elevator owners. Approximately 95% of the one million elevators in the U.S. currently don’t meet the new communication and monitoring requirements.

The good news is that if you work with us at ELEVATE MONITORING, getting your elevators up to code will be easy. All our solutions feature video elevator monitoring and a two-way text response system. We are also UL-listed and fully ASME-, IBC-, and ADA-compliant. All our operators are trained, certified, available 24/7, and exclusively U.S.-based.

Get Your Elevators Up to Code Today

Call us at ELEVATE MONITORING at 1-877-990-9191 to tell us about your needs, learn more about our video elevator monitoring solutions, and get your elevators up to code.

Video Elevator Monitoring vs. Traditional Elevator Monitoring

Dec
3
Video Elevator Monitoring vs Traditional Elevator Monitoring

In its latest revised edition, the ASME Elevator Code introduced mandatory video elevator monitoring. The requirement applies to all new elevators and major modifications going forward.

Here is how video monitoring solutions depart from traditional emergency phone systems and what to do to bring your elevators up to code.

The Issue With Traditional Elevator Phone Monitoring

The United States currently has around one million elevators. The vast majority have elevator emergency systems that support voice communication. While helpful in some cases, these phones aren’t suitable for passengers who are:

  • Deaf
  • Hard of hearing
  • Nonverbal
  • Speech-impaired
  • Unconscious

To ensure the safety of passengers with disabilities, elevator emergency systems must now include a broader range of monitoring and communication methods.

Video Elevator Monitoring: Understanding the New Elevator Code

The ASME A17.1-2019 has updated its monitoring requirements to align them with the Americans with Disability Act (ADA). Among other things, all new elevator installations and major modifications like rehabs and renovations must now have a two-way video communication system. This builds on a similar requirement in the International Building Code (IBC) of 2018.

The video doesn’t have to be running all the time, but emergency personnel must be able to start a live feed from their monitoring stations 24/7 if they don’t hear a response from a passenger. The feed must cover the entire elevator car, including the floor and any passengers.

In addition, the new visual communication systems must include these three components:

  • An adjustable camera with remote access
  • An LCD video display informing passengers of their rescue status and enabling operators to ask questions remotely
  • Physical YES-NO buttons for passengers to answer questions

ELEVATE MONITORING: ASME-Compliant Emergency Elevator Monitoring

Getting your elevators to meet all requirements of the new elevator code on your own can be challenging.

Fortunately, at ELEVATE MONITORING, a leading elevator monitoring company, we can help. All our solutions are fully ASME-, IBC-, and ADA-compliant and have video elevator monitoring in addition to other monitoring methods such as text-based and visual communication.

We are also a UL-listed provider that never outsources any part of our call-center services: Our operators are trained, certified, available 24/7, and exclusively U.S.-based.

Professional Monitoring of Elevators for Your Peace of Mind

Call us at ELEVATE MONITORING at 1-877-990-9191 to tell us about your needs, learn more about our emergency elevator monitoring services, and get your elevators up to code.

ASME Elevator Code Includes Video Monitoring Technology

Nov
16
Video Monitoring Technology

The American Society of Mechanical Engineers (AMSE) is an organization of experts that creates safety codes for various mechanical devices, including passenger elevators, escalators, moving walks, and other equipment.

Recently, an update to the ASME elevator code added several requirements to bring the code up to ADA standards, including:

  • A way for emergency personnel to view a video feed of the elevator car
  • A panel for sending two-way messages between the passenger and emergency personnel
  • A display message indicating that help is on site

New Elevator Code Revision To Meet ADA Standards

ASME A17.1-2019 requires a means to display a video so emergency personnel can observe the entire elevator car. A video feed enables emergency personnel to assess the situation inside the elevator, including whether a passenger is unconscious or nonverbal and whether the call was a false alarm.

The code also stipulates that new elevator installations must be able to send two-way messages so authorized personnel can communicate with trapped passengers who are nonverbal or hearing-impaired. The emergency personnel should be able to display a message indicating help is on the way, helping reassure passengers who cannot hear.

Video Elevator Monitoring System

The ASME A17.1 revision addresses the issue that the typical two-way emergency call system in elevators is not adequate for the hard of hearing. Even if the hard-of-hearing passenger presses the call button, emergency personnel will struggle to communicate with them. Without video, personnel won’t be able to assess the situation sufficiently.

The revised ASME elevator code requires that new elevator installations have a means for emergency personnel to observe a video feed of the elevator car. If an elevator rise is 60 feet or more, the code requires both voice and video communication that can function with an internet connection.

During an emergency, personnel can start a video feed if they do not receive a verbal response from the passenger. This technology allows agents to take appropriate action more quickly and reduces false emergency responses.

Emergency Elevator Monitoring by Trained Professionals

Most elevators still use a traditional emergency monitoring system, but the new elevator safety code requires video and a two-way messaging system. ELEVATE is a UL-listed monitoring facility with certified and trained operators available 24/7. We are one of the first agencies to integrate the technology required in the ASME 17.1 revision and provide cost-effective solutions to accommodate the new system.

Ready to become our partner in ensuring passenger safety? Click here to contact us today.

How To Select an Emergency Elevator Monitoring Company

Nov
9
Emergency Elevator Monitoring Company

Monitored two-way communication is a requirement under the ASME Safety Code for Elevators and Escalators. Despite the elevator safety standards, many of the elevators in the US have call buttons that forward to non-emergency personnel who aren’t available to answer 24/7. To ensure the safety of all passengers, it’s crucial to partner with a professional elevator monitoring agency.

Building on the ambitions of a former fireman, ELEVATE is a company that prioritizes life safety. This article highlights what to look for in an emergency elevator monitoring company.

Compliance With Latest ASME Elevator Code

The American Society of Mechanical Engineers (ASME) determines the safety code for elevators, escalators, and other similar equipment. Recently, a revision introduced changes that elevate the code to meet ADA standards.

ASME A17.1-2019 introduces the following changes to the Safety Code for Elevators and Escalators:

  • Must have a means for emergency personnel to see a video feed of the elevator’s interior
  • Must have a two-way messaging system
  • Must display a message indicating that help is on the way

These safety requirements accommodate passengers who are nonverbal or hard of hearing, but many companies have not adopted these emergency communications systems into their monitoring service. At ELEVATE, we have integrated video and two-way messaging to provide a high-quality emergency monitoring system that meets the needs of all passengers.

Video Elevator Monitoring Capability

A traditional elevator emergency system includes a two-way elevator phone, and the passenger initiates a call by pressing a button on the operations panel. This communication method could be problematic for passengers who can’t speak or hear the person on the other end of the call.

With a video feed, emergency operators can quickly assess the situation and take the appropriate action without wasting valuable time. They can determine whether a passenger is unconscious or nonverbal or whether the call was an accident.

Adherence to Elevator Emergency Phone Requirements

The new elevator code mandates that emergency calls go to authorized personnel who can take appropriate action. Therefore, the person answering the phone should be certified and trained in handling emergencies. Our team at ELEVATE has years of experience in the emergency monitoring field and the TMA Five Diamond certification, ensuring life safety expertise.

Innovative Emergency Elevator Monitoring

At ELEVATE, we stay up to date on the latest elevator monitoring technology and changes in safety standards to provide leading-edge emergency elevator monitoring solutions.
To partner with our professional monitoring center, contact us.

New Elevator Code To Meet ADA Standards

Nov
1
New Elevator Code

Whether because of true stories or action movies, many people fear elevators and the possibility of becoming trapped inside one. According to the ASME elevator code, all elevators must have a call button to contact personnel in an emergency. Until recently, however, there was no requirement for communications that accommodate non-verbal or hearing-impaired passengers.

ASME A17.1-2019 is a new elevator code that addresses this issue. The revision adds the following elevator code requirements to the ASME safety standards:

  • A two-way messaging display inside the elevator for hearing- and speech-impaired passengers
  • A way for emergency personnel to see a video feed of the entire elevator car
  • A message activated by emergency personnel indicating that help is on site

ASME Elevator Code Updates

According to the updated ASME A17.1, the push button next to the elevator operating panel must initiate a two-way call with authorized emergency personnel who can take appropriate action. A common problem in elevator emergencies is that the call button contacts non-emergency personnel who do not have the availability or means to take appropriate action, leaving passengers without help.

Another significant revision to the elevator safety code is that the panel with the emergency push button must display messages from authorized personnel so they can communicate with trapped passengers, including individuals who cannot communicate verbally or hear.

The panel must be able to display a message that help is on the way instead of the more common single-light indicator. The new message system will help reassure passengers during an emergency even if they cannot hear the call.

Finally, the elevator must have the means to display video to authorized personnel, allowing them to see trapped passengers anywhere in the elevator car. With video elevator monitoring, emergency personnel can assess the situation inside the elevator, including whether the passenger is injured, unconscious, or non-verbal.

A Safety Solution That Meets Your Needs

At ELEVATE, we take elevator passenger safety seriously and are one of the first agencies to comply with the new elevator code. We are an emergency elevator monitoring agency with certified personnel who are available to respond 24/7 and have comprehensive training in handling emergencies.

We have an ASME A17.1-2019 and ADA-compliant phone system that automatically identifies the exact location and specific elevator where the passenger is. Downtime is never an issue at our UL-listed monitoring facility because of our cutting-edge automation system and redundant infrastructure.

For more information about our professionally monitored system for elevator emergencies, contact us today!

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