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Elevator Monitoring & 24/7 Answering Services

Many people get on and off elevators every day without a second thought. Others struggle with anxiety related to their safety, or lack thereof, in elevators. Regardless, everyone who steps onto an elevator at your facility deserves to feel safe.

The best way to accomplish this is by adding safety features like monitoring. These systems automatically evaluate elevators, catching problems before accidents or injuries occur.

With this proactive approach to elevator safety, patrons can come and go via elevators, trusting they will make it to their destination without any problems.

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ELEVATE’s 24-Hour Answering Service

Elevator emergencies happen around the clock, not just during business hours. To guarantee the safety of elevator riders even after the sun sets, ELEVATE offers 24-hour elevator phone monitoring answering services.

It’s crucial to tackle elevator issues immediately. With our 24-hour service, we can identify problems at any time of day. Our team of trained professionals will take:

  • Maintenance requests
  • Emergency calls
  • Tenant complaints

You and your maintenance team can sit back while we carry out all necessary communication. We understand that tenants will want to contact us as easily and quickly as possible in an emergency. All they need to do is call our number, and we’ll immediately forward them to a team member who can help.

This approach simplifies elevator monitoring systems for you and your tenants, streamlining communication to make responses to these situations more efficient.

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Two-Way Elevator Video Monitoring

Unfortunately, most elevator safety features are not accessible to all tenants. With ELEVATE’s two-way elevator video monitoring, there is a text response option for tenants who are hearing impaired or unable to call us.

Tenants can’t always communicate an ongoing emergency through a call. Sometimes, the threat is in the elevator, or they cannot communicate for another reason. Our two-way elevator video monitoring makes the interior space more visible to the monitoring team so we can catch problems earlier.

This elevator monitoring system makes action and communication in elevator emergencies more efficient by prioritizing tenant safety.

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ELEVATE Your Facility’s Safety Measures

You can never be too careful. With ELEVATE Monitoring, you can rest assured you and your tenants have access to elevator emergency services 24/7.

Located in the United States, ELEVATE Monitoring hires operators with knowledge, experience, and training that guarantee their preparedness to answer everything from maintenance complaints to emergency calls. Each has TMA Five Diamond certification to ensure the most up-to-date services.

When your tenants call us, one of our agents will pick up immediately. The caller ID lets us instantly pinpoint the caller’s location and elevator. At ELEVATE Monitoring, we believe you can never be too prepared. We utilize a variety of software vendors and phone carriers to guarantee zero downtime.

Don’t overlook the importance of elevator monitoring. There’s no need to keep searching for “elevator service near me.” ELEVATE has the elevator phone monitoring service you need.

Are you ready to make the switch and elevate your monitoring system? Give us a call at 1-877-990-9191 to ask questions or get started.

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Elevator Monitoring Service FAQs

What is the difference between elevator monitoring and an elevator answering service?

Elevator monitoring focuses on emergency communication from the elevator, connecting passengers with trained personnel when assistance is needed. An elevator answering service can provide broader 24/7 call support for elevator companies and property teams, including maintenance requests, tenant complaints, and emergency calls.

Do I still need elevator monitoring if my elevator already has an emergency phone?

An emergency phone is only one part of the communication process. The call also needs to reach personnel who are available to answer it and take the appropriate action. A professional elevator monitoring service provides around-the-clock response rather than relying solely on personnel who may not always be available.

What happens when someone uses an elevator emergency call button?

The exact process depends on how the elevator phone is configured. With professional monitoring, activating the emergency phone connects the passenger with a monitoring center, where an operator can assess the situation and coordinate assistance. ELEVATE’s system uses information associated with the elevator phone to identify the building, location, and elevator. Learn more about what happens after an elevator call button is activated.

Can elevator emergency calls be monitored after normal business hours?

Yes. ELEVATE’s monitoring and elevator answering services operate 24 hours a day, seven days a week. This provides a live point of contact for elevator emergencies that occur overnight, on weekends, or when a building’s normal office staff is unavailable.

Can ELEVATE handle voice, video, and cellular elevator communication?

ELEVATE supports traditional elevator phone monitoring and newer two-way video elevator communication systems. The company also offers cellular voice and data solutions for buildings replacing legacy copper POTS connections. The appropriate setup depends on the elevator’s existing communication equipment and the requirements that apply to the property.

How do I choose the right elevator monitoring service for my building?

Start by reviewing how your elevator currently communicates, whether you need voice or two-way video support, how emergency calls are answered, and whether the system still relies on a copper phone line. A strong provider should also offer reliable 24/7 response, trained operators, monitoring-center redundancy, and support for the communication technology used by your elevators. See ELEVATE’s guide to selecting an elevator monitoring company.

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