Innovations in Elevator Emergency Phones: Enhancing Safety With Faster Response Times

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When entering an elevator, you trust that if anything were to happen, a team of experts would quickly resolve the malfunction and help you exit safely. Elevator emergency phone technology continues evolving to provide passengers with safer experiences and building owners with more efficient operating costs. Read on to learn about the latest innovations in elevator communication system technology.

Understanding ASME Elevator Code Requirements

Before diving into the most advanced elevator phone systems, you must understand the base level required for all elevators according to various building codes.

According to ASME elevator code 17.1, all elevators must have visual communication systems to provide better accessibility for disabled passengers. The 2021 International Building Code also mandates that elevator emergency systems provide video and text communication lines at all times.

Your building’s elevator must have an emergency phone that gives passengers multiple communication options, including live video and text.

Innovations in Elevator Communication Systems

Elevator emergency phone systems continue evolving to exceed code requirements, improve occupant safety, and increase building efficiency. Below are some of the top advancements in elevator phone technology you might consider for your building.

Elevator Video Monitoring

Elevator video monitoring provides full cabin visibility so agents can view any situation in real time. With elevator video monitoring, you can resolve malfunctions faster by gaining an interior view of the elevator. Elevator video monitoring can also improve passenger safety during emergencies, as trained agents can view any immediate dangers and advise passengers accordingly.

At ELEVATE MONITORING, our video monitoring solution includes two-way communication for reduced downtime and ideal accessibility.

Two-Way Communication

Two-way communication ensures your team of emergency personnel can gather full information from the passengers in the cabin during a malfunction. The best elevator telephone solutions offer numerous two-way communication channels, including a phone line, video option, and chat line for full accessibility. Providing numerous communication options ensures that every passenger, including those with disabilities, can seek help and understand their assistance options during a malfunction.

Call Forwarding

In a more traditional system, elevator phone lines connect passengers to a building staff member or 911. If the phone connects passengers to a staff member, the employee may not be trained enough to handle the situation. If the phone directly calls 911 each time the elevator malfunctions, you may have issues with police dispatches in non-emergency scenarios that only require a property manager or technician.

Call forwarding is an innovative elevator phone system solution that directs phone calls to highly trained agents with extensive experience in emergency scenarios and routine technical malfunctions. Our 24/7 staff can assess the problem, escalate the call to local authorities, or handle it remotely. At ELEVATE MONITORING, our U.S.-based operators are ADA and ASME code-compliant.

Meet the New Elevator Code by Upgrading Your Communication System Today

Meet the new elevator code requirements by upgrading your building’s elevator emergency phone system. Call ELEVATE MONITORING today at 877-990-9191 to learn more about our innovative elevator video monitoring and two-way communication solutions.

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