Monitored two-way communication is a requirement under the ASME Safety Code for Elevators and Escalators. Despite the elevator safety standards, many of the elevators in the US have call buttons that forward to non-emergency personnel who aren’t available to answer 24/7. To ensure the safety of all passengers, it’s crucial to partner with a professional elevator monitoring agency.
Building on the ambitions of a former fireman, ELEVATE is a company that prioritizes life safety. This article highlights what to look for in an emergency elevator monitoring company.
Compliance With Latest ASME Elevator Code
The American Society of Mechanical Engineers (ASME) determines the safety code for elevators, escalators, and other similar equipment. Recently, a revision introduced changes that elevate the code to meet ADA standards.
ASME A17.1-2019 introduces the following changes to the Safety Code for Elevators and Escalators:
- Must have a means for emergency personnel to see a video feed of the elevator’s interior
- Must have a two-way messaging system
- Must display a message indicating that help is on the way
These safety requirements accommodate passengers who are nonverbal or hard of hearing, but many companies have not adopted these emergency communications systems into their monitoring service. At ELEVATE, we have integrated video and two-way messaging to provide a high-quality emergency monitoring system that meets the needs of all passengers.
Video Elevator Monitoring Capability
A traditional elevator emergency system includes a two-way elevator phone, and the passenger initiates a call by pressing a button on the operations panel. This communication method could be problematic for passengers who can’t speak or hear the person on the other end of the call.
With a video feed, emergency operators can quickly assess the situation and take the appropriate action without wasting valuable time. They can determine whether a passenger is unconscious or nonverbal or whether the call was an accident.
Adherence to Elevator Emergency Phone Requirements
The new elevator code mandates that emergency calls go to authorized personnel who can take appropriate action. Therefore, the person answering the phone should be certified and trained in handling emergencies. Our team at ELEVATE has years of experience in the emergency monitoring field and the TMA Five Diamond certification, ensuring life safety expertise.
Innovative Emergency Elevator Monitoring
At ELEVATE, we stay up to date on the latest elevator monitoring technology and changes in safety standards to provide leading-edge emergency elevator monitoring solutions.
To partner with our professional monitoring center, contact us.
