New Elevator Code – Two-Way Elevator Video Monitoring
There is a change in elevator emergency code, that is being adopted across the country.
It incorporates a video camera and a 2 way text response system for the hearing impaired. It also allows the monitoring company better visibility into the elevator to see if there is an emergency that can not be audibly communicated through the phone line.
In addition to this new elevator code requirement, two-way elevator video monitoring is also becoming increasingly popular. This type of system allows staff to not only monitor the elevator system remotely, but also communicate with building occupants in the event of an emergency.
elevator code change
ELEVATE is committed to being at the front of this change in elevator monitoring.
We are fully integrated with all of the new video two-way elevator systems, and our operators are fully trained on how to handle these emergencies.
ELEVATE Monitoring
Benefits of Elevator Monitoring
There are several benefits to implementing elevator monitoring in a building or facility. One of the primary advantages is increased safety. Elevator monitoring systems can detect problems with the elevator system before they occur, which can prevent accidents and injuries. For example, a monitoring system may detect a malfunctioning door sensor and alert maintenance staff before the door closes on someone.
Here at Elevate, we provide high-service, cost-effective elevator monitoring solutions. The difference of a professional monitoring center answering your elevators is significant.
Certified Operators
Our operators receive daily training on handling elevator emergencies. They also receive a certification from the national organization of emergency monitoring, the TMA 5 diamond standard, ensuring the level of professionalism and expertise required for life safety.
UL listed Monitoring Facilities
Both of our monitoring locations are UL listed, which is the gold standard for emergency monitoring facilities. This means our facility has been constructed to and is operated in accordance with the strictest standards.
Built on Infinus™
Infinus is our proprietary backbone. From our automation software, to our hot redundant monitoring sites, all aspects of our infrastructure are in duplicate or triplicate to ensure zero downtime. We also employ multiple data and phone carriers that we switch between in the event of a vendor outage.
OUR CUSTOMERS SAY IT BEST
"I am very impressed with the timely communications from everyone with Elevate Monitoring. The equipment was installed and tested with your monitoring team yesterday, and is working. We have had so many failures with the other monitoring company in the past 6 months!” ~ Joni Hart Board President - Harbour House Condominiums
We are ready to partner with you to create a solution that works for your voice and video elevator emergencies.
Our UL listed 5 Diamond 24/7 emergency response center will answer all calls with a live agent. Using the Caller ID associated with the elevator phone, our call system, paired with our automation system, instantly identifies the building, location, and elevator identity. Trained to handle both emergency and non-emergency situations, our agents are always ready to handle the call. Can you say the same about your current solution? Let us partner with you to design a solution that will meet the needs of your customers.
Elevator Monitoring FAQs
What is elevator monitoring?
Elevator monitoring provides a way for passengers to connect with trained personnel when they need assistance inside an elevator. ELEVATE Monitoring provides 24/7 emergency response for traditional elevator phone systems as well as two-way video elevator communication, helping ensure that emergency calls reach a live operator when help is needed. For a deeper overview, see our guide to elevator monitoring systems.
How does an elevator monitoring service work during an emergency?
When a passenger activates the elevator emergency communication system, the call is connected to the monitoring center. ELEVATE uses the Caller ID associated with the elevator phone along with its monitoring system to identify the building, location, and elevator so the operator has critical information available when the call is answered. The operator can then assess the situation and follow the appropriate response procedure.
What should I look for in an elevator monitoring company?
Look for 24/7 live response, operators trained specifically for elevator emergencies, reliable monitoring facilities, redundant communications infrastructure, and support for the emergency communication technology used in your elevators. ELEVATE operates UL-listed monitoring facilities, uses TMA Five Diamond-certified operators, and maintains redundant monitoring infrastructure and multiple communication carriers.
Does elevator monitoring include 24/7 live operators?
With ELEVATE, yes. Emergency elevator calls are answered by live agents 24 hours a day, seven days a week. This ensures passengers are not dependent on a building office being staffed when an elevator emergency occurs after hours.
Can an elevator monitoring service support two-way video communication?
Yes. ELEVATE supports two-way elevator video monitoring in addition to traditional voice-based emergency monitoring. Video and two-way messaging can provide additional ways to assess and communicate during an emergency, particularly when a passenger cannot communicate effectively through voice alone. Learn more about two-way video monitoring and elevator safety.
Can an elevator monitoring center identify which elevator is calling?
ELEVATE’s monitoring system uses information associated with the elevator phone to identify the building, location, and elevator when a monitored call arrives. This gives the operator important location information without relying solely on the passenger to explain where they are.
Is elevator monitoring the same as elevator maintenance?
No. Elevator monitoring provides emergency communication and response, while elevator maintenance involves inspecting, servicing, and repairing the elevator equipment itself. A monitoring center can help coordinate the appropriate response when a problem is reported, but it does not replace the elevator contractor responsible for maintaining the equipment.
How much does elevator monitoring service cost?
Elevator monitoring pricing depends on the communication system, number of elevators, monitoring requirements, and other account-specific needs. ELEVATE can review the existing setup and provide a quote for the appropriate voice or video monitoring solution. You can also review the factors that affect elevator phone and monitoring costs.
